Frequently Asked Questions
What are your operating hours?
Our operating hours are Monday - Friday 9:00 AM - 5:00 PM CST. We are closed on all holidays.
How long have you been filming weddings?
We have been filming weddings since 2013.
How many weddings do you film yearly?
An average of 30 weddings per year.
How would you describe your style?
For wedding films, our style is cinematic. We also provide documentary-style engagement and branding films.
What input do you want from us, and what do you prefer to have final say on?
We want you to enjoy your day! Therefore, we recommend that you have your planner provide us with important details regarding the timeline, venue restrictions and guidelines, and other information impacting the logistics of the day. The layout of the ceremony/reception is also beneficial. We will contact you to see if you will provide notes to each other, present gifts, etc. as that will help determine the structure of your highlight film. We prefer to have the final say on the flow and music for the films. This allows us to be as creative as possible.
What type of equipment do you use?
We utilize state of the art HD cameras, microphones, and drones. We use a multi-camera set-up for the ceremony and reception.
Do you travel?
Yes, we travel for weddings. We provide coverage on Saturday's and Sunday's only. Our driving distance is up to 6 hours driving time or 400 miles. A standard mileage rate applies within 400 miles. Any travel beyond 6 hours of driving time or 400 miles requires flight accommodations, hotel, rental car, and other travel related fees. For the 48 contiguous states, we have a flat rate for these accommodations and provide inclusion of these fees within the monthly payments. Travel to any other location would be considered a destination wedding. To receive a quote on travel for a destination wedding, please submit your information on the contact form.
When should we receive our package?
The turnaround time is approximately a 10 week time period depending on the time of year. All final products will be delivered on a USB drive only.
How can we contact you?
We now utilize a more detailed contact form to streamline communication across all of our platforms. For all inquiries, please complete the contact form, and we will respond with 1 business day during operating hours. If you have not received a response within 2 business days of submitting the form, you may contact us directly during business hours at 1-800-607-1607 or email@example.com. Please be certain to complete the contact form first and allow 2 business days before using the methods of direct contact. Thank you for supporting our goal of providing an efficient and positive customer service experience!